Refund & Cancellation Policy

Last updated: [DATE]

Draft text. Replace every [bracketed] detail with your real business details, and have this page reviewed before you launch.

We want booking to feel safe. This page explains what happens if plans change. [Confirm every time period and percentage below before you launch.]

Rescheduling

You can move your session to another time for free if you ask at least [24 hours] before it starts. Reply to your WhatsApp confirmation or email [EMAIL].

Cancelling and refunds

• More than [24 hours] before the session: full refund.
• Less than [24 hours] before, or if you do not attend: [no refund / 50% refund / one free reschedule].
• If your psychologist cancels or cannot attend: we will offer a new time or a full refund.
• If you were charged but no booking was confirmed (for example a technical problem or the time was no longer available): full refund, or we rebook you.
• If a session could not take place because of our technical fault: full refund or a new session.

How refunds are paid

Refunds go back to the original payment method within [5 to 7] working days of approval, depending on your bank or UPI app.

How to ask

Write to [EMAIL] or message us on WhatsApp at [NUMBER] with your booking reference (it looks like MNT-12345) and payment ID.