Privacy Policy

Last updated: [DATE]

Draft text. Replace every [bracketed] detail with your real business details, and have this page reviewed before you launch.

[LEGAL BUSINESS NAME] ("Mentra", "we") runs the Mentra website and booking service. This policy explains what we collect and why.

What we collect

• Contact and booking details: your name, WhatsApp/mobile number, email (optional), the psychologist and time you choose, and your preferred meeting mode.
• Payment details: payments are handled by Razorpay. We receive a payment ID and status. We never see or store your card, UPI or bank details.
• Website use: basic usage data and, if you arrived from an advertisement, the campaign it came from (through cookies and similar tools such as analytics and advertising pixels). We do not send your assessment answers to advertising tools.
• Assessment answers: [state exactly how these are handled: for example "answered on your device and not stored on our servers" or "stored securely to help your psychologist"].

How we use it

• To arrange and confirm your session, send your private meeting link and receipt, and contact you about it.
• To improve the service and measure our advertising in aggregate.
• To meet legal and accounting obligations.

Who we share it with

Only the psychologist you book, and service providers who help us run Mentra (payments: Razorpay; scheduling and storage: Google; messaging: WhatsApp; analytics and advertising: [list tools you use]). We do not sell your information.

Confidentiality of sessions

What you share in a session is kept confidential by your psychologist, within the limits of the law and professional ethics (for example, where there is a serious risk to someone's safety).

How long we keep it

[Number] years for booking and payment records, or as required by law. You can ask us to delete your details earlier unless we must keep them by law.

Your rights

You can ask to see, correct or delete the personal data we hold about you, or withdraw your consent, by writing to [PRIVACY EMAIL]. We respond within [30] days.

Children

If a session is for a child, it must be booked by a parent or legal guardian.

Grievance officer

[NAME], [EMAIL], [PHONE], [ADDRESS].

Changes

We will post changes on this page and update the date above.