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Terms and Conditions

Our Terms and Conditions has been updated on 07th July, 2025.

Welcome to Mentra, operated by Tumenz Global LLP (“Mentra,” “we,” “our,” or “us”). By accessing or using our platform and services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree with these Terms, you should refrain from using our services.

Definitions

• Company: Refers to Tumenz Global LLP, operating under the brand name Mentra.

  User: Refers to you, the individual accessing or using our platform and services.

  Platform: Refers to any mobile application, website, or web links through which you access our services.

  Psychological Wellness Professional: Refers to therapists, wellness advisors, experts, doctors, or consultants authorized by Mentra to provide services.

  Third-Party Services: External services, links, or resources provided by third-party vendors or partners.

Nature of Services

• Mentra offers psychological wellness services, including but not limited to:
• Online and face-to-face consultations with Psychological Wellness Professionals.
• Psychological self-assessments and tests.
• Workshops, webinars, and training sessions.
• Self-help tools, content, and programs available on our platform.
• Private, encrypted messaging with wellness professionals.
• Participation in forums, blogs, and user-generated content.
• Notifications and reminders related to appointments and assessments.
• We reserve the right to modify or discontinue our offerings without prior notice.

Acceptance of Terms

By registering for, accessing, or using any of Mentra’s services, you agree to be bound by these Terms and any other policies referenced herein, including our Privacy Policy. These Terms constitute a legally binding agreement between you and Mentra.
 

Eligibility and Registration

To use our platform, you must be at least 18 years old and capable of forming legally binding contracts under applicable law. You agree to provide accurate, current, and complete information during the registration process and to keep such information updated. Mentra reserves the right to suspend or terminate your account if any information provided is found to be inaccurate or misleading.

User Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You agree to immediately notify Mentra of any unauthorized use of your account or any other breach of security. Mentra will not be liable for any loss or damage arising from your failure to maintain the security of your account.

Services Provided

Mentra provides access to licensed Psychological Wellness Professionals and other mental health resources. The platform may offer real-time consultations, asynchronous communications, and pre-recorded content for educational purposes. While we strive to connect you with qualified professionals, Mentra does not endorse specific individuals or guarantee the accuracy of their advice.

No Emergency Services

Mentra is not suitable for medical emergencies. If you experience a medical emergency, you should contact emergency services or visit the nearest hospital. Mentra’s services are designed for non-emergency wellness support and educational purposes only.

Fees and Payment

• Fees for services are detailed on the platform and may vary based on the service selected.
• Payment must be made in advance for consultations and other paid services.
• We use third-party payment processors, and by using our services, you agree to their terms and conditions.
• Mentra reserves the right to change pricing and payment terms at any time, with reasonable notice to users.

Cancellations and Refunds

• Users may cancel or reschedule appointments within the time frame specified on the platform.
• Refunds are issued at the discretion of Mentra and may be subject to processing fees.
• Missed appointments or late cancellations may incur a fee as detailed on our cancellation policy.

User Conduct

As a user, you agree to:

• Use the platform in compliance with all applicable laws and regulations.
• Respect the privacy and confidentiality of other users and professionals.
• Avoid sharing misleading, false, or offensive content.
• Not engage in any disruptive, harmful, or illegal behavior on the platform.

Prohibited Activities

You agree not to:

• Copy, distribute, or disclose any part of the platform in any medium without prior authorization.
• Attempt to reverse engineer or tamper with the platform.
• Upload or transmit malicious software or content.
• Use the platform for any commercial purpose without Mentra’s written consent.

Intellectual Property Rights

All content, including but not limited to text, graphics, logos, and software on the platform, is owned by or licensed to Mentra and protected by intellectual property laws. Unauthorized use of any content may violate these laws.

Privacy Policy

Your use of the platform is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our services, you consent to the terms outlined in our Privacy Policy.

Third-Party Services and Links

The platform may contain links to third-party websites or services that are not owned or controlled by Mentra. We do not endorse or assume responsibility for any third-party content. Users access third-party services at their own risk.
 

Limitation of Liability

To the fullest extent permitted by law, Mentra and its affiliates are not liable for any indirect, incidental, consequential, or punitive damages arising from:

• The use or inability to use the platform.
• Unauthorized access or alterations to user data.
• Any content or conduct of any third party on the platform.
• Our total liability is limited to the amount paid by you for services rendered.

Indemnification

You agree to indemnify, defend, and hold Mentra, its affiliates, and employees harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the platform.
• Violation of these Terms.
• Infringement of any rights of a third party.

Termination of Services

Mentra may suspend or terminate your access to the platform at any time, for any reason, including violation of these Terms. Upon termination, your right to use the platform ceases immediately, and any accrued obligations will survive termination.
 

Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms will be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996, with the seat of arbitration in India and proceedings conducted in English.
 

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in effect.
 

Changes to Terms

We reserve the right to modify these Terms at any time. Significant changes will be communicated to users via email or platform notifications. Continued use of the platform after changes indicates acceptance of the new Terms.
 

Contact Information

For any questions or concerns regarding these Terms, please contact us at care@mentracare.in.

By using our platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.