Our Privacy Policy has been updated on 07th July, 2025.
Welcome to Mentra, operated by Tumenz Global LLP (“Mentra,” “we,” “our,” or “us”). We are committed to respecting your privacy and safeguarding your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services.
Definitions
Company: Refers to Tumenz Global LLP, operating under the brand name Mentra.
User: Refers to you, the individual using our platform and services.
Platform: Refers to any mobile application, website, or web links through which you access our services.
Psychological Wellness Professional: Refers to therapists, wellness advisors, experts, doctors, or consultants authorized by Mentra to provide services.
Nature of Service
Mentra is a psychological wellness platform offering emotional wellness products and services to individuals and organizations. Our offerings include:
Online and face-to-face consultations with authorized Psychological Wellness Professionals.
Periodic self-assessments and psychological tests.
Workshops and webinars delivered by trained professionals.
Self-help tools, content, and programs accessible via our website, mobile applications, and emails.
Encrypted private messaging with wellness professionals.
Participation in user forums, topics, replies, comments, feedback, blogs, and other submissions on the platform.
We reserve the right to modify our offerings without prior notice.
Consent
By using our platform and services, you consent to the collection, storage, processing, disclosure, and transfer of your personal information as described in this Privacy Policy and in accordance with applicable data privacy laws. You may withdraw your consent at any time by contacting us at care@mentracare.in. Please note that withdrawing consent may affect your ability to use certain features of our platform.
Personal Information We Collect
We collect personal information to provide and improve our services, including:
Technical Data: IP address, browser type, device information, cookies.
How We Collect Your Data
We collect data through:
Direct Interactions: Information you provide when registering, scheduling appointments, or communicating with us.
Automated Technologies: Data collected via cookies and similar technologies when you use our platform.
Third-Party Sources: Information from partners, your organization, or publicly available sources.
Purpose of Data Collection
We use your personal data to:
Provide and manage our services.
Communicate with you and respond to inquiries.
Enhance user experience through data analytics.
Process payments and manage transactions.
Comply with legal obligations.
Data Sharing
We may share your data with:
Service Providers: Third parties who assist in delivering our services, such as payment processors and IT support.
Legal Authorities: When required by law or to protect our rights.
Psychological Wellness Professionals: To facilitate your therapy sessions.
We do not sell your personal information to third parties.
Data Security
We implement robust security measures, including encryption and secure servers, to protect your data from unauthorized access, disclosure, alteration, or destruction.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
Your Rights
You have the right to:
Access your personal data.
Request correction of inaccurate or incomplete data.
We use cookies and similar tracking technologies to enhance user experience and collect technical data. You can manage cookie preferences through your browser settings.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of such sites and encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes via email or through our website.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at care@mentracare.in.
Your privacy is important to us, and we are committed to protecting your data and upholding your trust in our services.
